Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
- Do you charge any commission on successful transactions?
No, we do not take any commission. We only charge for subscription plans.
Do you add a margin on listed product prices?No. The listed price is set entirely by the vendor without any markup from the platform.
Can a buyer also become a vendor?Yes, but you must register with a separate email ID and will receive a different login token.
Is this platform safe and are the suppliers verified?We perform basic verification, but we strongly recommend both parties perform their own due diligence.
- Is there a free plan available?
Yes, the Free Plan allows vendors to upload 5 products/services and receive 5 inquiries.
How long is my subscription valid?All plans (Free and Paid) are valid for 365 days from activation.
Can buyers access a dashboard?Yes, both buyers and vendors get separate dashboards to manage their activities.
Is payment between buyers and sellers done via this platform?No, we do not handle or facilitate any monetary transaction between the parties.
- Can I get featured or promoted on the homepage?
Visibility depends on the subscription plan whereby Buyers and Vendors can contact our help desk numbers to Showcase their Catalogue in pdf format
Do you offer dispute resolution between buyers and vendors?No, we are a neutral platform and do not get involved in business disputes.
Can I upgrade my plan anytime?Yes, vendors can upgrade to Silver, Gold, or Platinum plans anytime from the dashboard.
Are my inquiries saved or accessible later?Yes, all buyer inquiries and vendor responses are stored in your dashboard.
What happens if I violate platform rules?Misuse of the platform may lead to temporary suspension or permanent ban.
Can I change my email ID after registration?Yes, through customer support after verification.
Do you offer promotional campaigns for products?Only under selected paid plans, details available in the dashboard.
Are there any country restrictions for vendors?No, we accept vendors globally, subject to category compliance.
How do I contact platform support?Email us at [support email] or use the contact form in your dashboard.
Can vendors edit or delete uploaded products?Yes, vendors have full control over their listings from the dashboard.
Do you offer inspection or sourcing agent support?Yes, vendors and buyers can connect with agents listed on the platform.
